Returns & Refunds
Received the wrong item, or changed your mind? Here's how returns work on Tallaby.
14-day return window
All orders can be cancelled or returned within 14 days of purchase. Items need to come back in the condition you received them, with their original packaging and any included accessories. Some products can't be returned for hygiene or safety reasons — where that applies, it's noted on the product page.
How to request a return
Cancellations and returns are requested through our website. Sign in to your account, go to My Orders, open the order and select the item you want to cancel or return. You'll get a return (RMA) number to track your request.
Return reasons
You can request a return for reasons including:
Who pays for return shipping
All cancellations and returns within {days} days of purchase are free of charge.
Delivery fees apply on cancelled or returned orders — the delivery fee you paid on the original order is not refunded.
How refunds work
The value of a cancelled or returned order is refunded through the same payment method you used for the purchase. Your refund is processed within seven days of us receiving your cancellation request or the returned product.
Good to know:
- Refunds always go back the way you paid — you don't need to pick a refund method
- When the amount appears in a card holder's balance varies according to the card issuer's policy
- Delivery dates depend on the delivery mode you choose when placing your order, and are estimates that may vary with shipping companies' backlog