Question 1

What is Tallaby?

Accepted Answer

Tallaby is an Egypt-first online marketplace where you can shop products from many independent sellers in one place, across many categories.

Question 2

How do I place an order?

Accepted Answer

Add products to your cart, go to checkout, choose a delivery address and payment method, then confirm your order.

Question 3

Can I pay cash on delivery?

Accepted Answer

Yes. Cash on delivery is available on eligible orders, alongside mobile wallet, InstaPay and card payment.

Question 4

Where does Tallaby deliver?

Accepted Answer

Tallaby delivers across Egyptian governorates — Cairo, Giza and Alexandria, the Delta and Canal governorates, Upper Egypt, Sinai, Matrouh and the New Valley. Available areas are confirmed at checkout based on your address.

Question 5

Is there free delivery?

Accepted Answer

Delivery fees are calculated at checkout from your governorate and the weight of your order. Some sellers offer free delivery on individual products, and we run free-delivery offers from time to time — when one applies, you'll see it at checkout.

Question 6

How long does delivery take?

Accepted Answer

Cairo and Giza typically take 1-3 business days, and other governorates typically 2-5 business days. These are estimates, not guaranteed dates — actual time may vary with the seller's location, your governorate and public holidays.

Question 7

How much does delivery cost?

Accepted Answer

The fee depends on your delivery governorate and the weight of the products in your order. It's calculated automatically at checkout, so you always see the exact amount before you confirm.

Question 8

How can I track my order?

Accepted Answer

Sign in and go to My Orders to see your order status, or use the order confirmation link sent after checkout.

Question 9

How do I return a product?

Accepted Answer

Every order can be cancelled or returned within 14 days of purchase. Request it through our website: from My Orders, open the order and start a cancellation or return. You'll get a return (RMA) number to track it.

Question 10

Is cancelling or returning free?

Accepted Answer

Yes — all cancellations and returns within 14 days of purchase are free of charge. Delivery fees do apply on cancelled or returned orders, so the delivery fee you paid is not refunded.

Question 11

How will I get my refund?

Accepted Answer

Refunds are made through the same payment method you used for the purchase, and processed within seven days of us receiving your cancellation request or the returned product. When the amount appears in a card holder's balance varies with the card issuer's policy.

Question 12

How do I contact Tallaby?

Accepted Answer

Email us at tallabycommerce@gmail.com or message us on WhatsApp — see our Contact page for details.

Question 13

Can I shop from multiple sellers in one order?

Accepted Answer

Yes. Tallaby is a multi-vendor marketplace, so your cart can include products from different sellers. Items are grouped by seller at checkout and may arrive in separate deliveries, sometimes on different days.

Question 14

How do I become a seller on Tallaby?

Accepted Answer

Visit our Sell on Tallaby page to learn about requirements, pricing and how to register your store.

Question 15

How do I use a coupon code?

Accepted Answer

Enter your coupon code at checkout before placing your order. Eligible discounts are applied automatically once validated.

Question 16

What payment methods are available?

Accepted Answer

Cash on delivery, mobile wallet, InstaPay, and card payment via Paymob.

Question 17

Is online card payment available?

Accepted Answer

Yes, you can pay securely by card at checkout using Paymob.

Question 18

How do I change my language?

Accepted Answer

Use the language switcher in the header to switch between Arabic and English at any time.

Question 19

Do I need an account to order?

Accepted Answer

No — you can check out as a guest. Creating an account lets you save addresses, track orders and view your order history across devices.

Frequently Asked Questions